what are your ear candles made from?

Essenzza ear candles are made from the finest premium beeswax and unbleached cotton.

how should I use ear candles?

Please fully read throuugh the instructions at the bottom of this page.

what is a stop disk?

All of our ear candles come with a ‘stop disk’. The stop disk is an extra precautionary safety measure.

Before using an ear candle the candle itself should be inserted through the stop disk, up to the ’stop ring’ that is on the candle itself.

The disk acts as a barrier to prevent any hot excess wax running down towards the ear. This is unlikely to ever happen but if it should the disk is there for safety.

what is the filter use for?

Each candle has a filter inserted into the base of the candle. This acts not only to create a comfortable ‘snug’ fit to the ear, but is another form of safety to restrict any excess hot wax running into the ear.

You should only ever use ear candles with a filter and you should check it is in place before use.

do your ear candles come with instructions?

All of our ear candle boxes have a full instruction booklet included inside their box.

It is a requirement of purchase that you fully read our specific instructions before use, for your own safety.

can I purchase your ear candles in stores?

Essenzza ear candles are Australia’s leading brand of ear candle.

All of our ear candle range is available in a large number of leading health and pharmacy stores nationally.

Need to find a store locally? Just drop us a message in our chat box or send us email detailing your location. We will gladly find you a store, there are lots!

how many candles are in each pack?

Our candles are extremely well priced but additionally we offer ‘value’ pricing - the more you purchase the more value you will receive!

We supply candles in boxes of 1 Pair, 2 pair, 4 pair. Most of the time you can purchase a bulk deal here on our site, ideal for families or practitioners.

should I use ear candles on my children?

Use of ear candles with children should be exercised with extreme caution and it is not something we generally recommend.

At all times consult with your medical practitioner or naturopath for their advise. Ear Candles are not a medical device.

are you ear candles TGA listed?

Yes - we are fully listed with the ARTG.

We abide by all rules and regulations regarding the packaging and labelling of ear candles.

I am in the UK do you deliver to the UK?

We have a large number of customers based in the UK who regularly use and order our candles online through this site.

Our shipping costs are very reasonable and coupled with the ability to bulk purchase smart customers can save big time!

how frequently should I use ear candles?

This is a personal choice and we cannot advise a specific answer as ear candles can and are used for many different purposes specific to the individuals needs.

Some of our customers use candles every week, some less frequently. Find the right balance for your own improved well being.

do you have any specials from time to time?

Specials?! Of course and regularly too! We would suggest signing up for our discount coupon in the top bar of this page and joining us over on Facebook.

We try to notify all of our loyal customers about upcoming specials but signing up is really your best option to be first to hear about deals.

do you offer free shipping?

Yes - for all orders, within Australia, over $49, we do not charge for shipping.This is subject to change from time to time.

A flat rate of $7.50 for postage and handling applies per order up to $19.99 within Australia.

A flat rate of $12.75 for postage and handling applies for orders between $20 - $48.99, within Australia.

Overseas? - please refer to the full shipping rates at the bottom of this page for appropriate charges.

can you send my order by express post?

Yes for all orders within Australia, up to a value of $149, express charge will be $15.

Please refer to the table at the bottom of this page for express rates over $149 Orders.

will I receive a tracking number?

You will receive a full tracking number, sent by email within 24hrs of your order, Mon-Fri.

You will be able to track progress online through a link provided to you.

how quickly will my order be packaged and sent?

We package all orders the same day Mon-Fri.

Any orders received after 2pm AWT may be sent the following day, however we try our utmost to dispatch same day at all times.

do I need to be home when my parcel arrives?

No, but should you not be home at the time a card will be left for collection purposes.

We are quite happy to complete any instructions that you notify us of, however leaving parcels by the ‘front door’ is at your own risk.

We do not leave such notes for any ear candle parcels - with extreme heat your goods can be damaged easily.

will you require a signature on arrival?

Yes. If a parcel goes missing any potential claim made to Australia Post will require sight of signature or non-signature.

If there is no signature and the parcel is lost this allows us to pursue the lost item easier.

which delivery services do you use?

We use Australia Post - parcel and express post.

how long will my parcel take to arrive?

Parcel post can take 7-10 working days.

Express post 2-3 days depending on city or country location.

I live in New Zealand, do you deliver to New Zealand?

Yes most certainly. We use International Air mail with tracking.

Please refer to the full rates listed at the bottom of this shipping page here.

I live in the UK, do you deliver to UK or anywhere overseas?

We have a large name of customers based in the UK who regularly purchase online through this site.

Our shipping costs are very reasonable and coupled with the ability to bulk purchase smart customers can save big time!

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How to use ear candles:

When using ear candles precautions should be taken at all times and we highly recommend that a friend or partner be present at all times.

All of our ear candles our supplied with a full user instruction manual talking you through your therapy. Please read through the instructions prior to commencing your treatment  and refer to the booklet at all times.

Below is a summary of some important points to remember at all times.
We suggest that a partner or friend observes the process and assists you at all times. 

  • A friend or partner must observe the whole treatment and assist by holding the ear candle upright vertical position while the candle is burning, at all times. The candle MUST be held at a ninety degree upright vertical angle to the ear and not leaning at any time. 
  • Ensure that you are in a safe environment - indoors, with no 'through' drafts' as this can affect how the candle burns.
  • Identify any flammable materials that you may be wearing or are nearby and remove these.
  • Adult supervision is required at all times - please ensure ear candles and matches etc are always stored away from children in a safe place.
  • Your partner should extinguish the candle on your behalf as it approaches the designated 'stop' ring on each candle.
  • Suffer from an allergy or have a medical condition? Always consult your medical practitioner should you be unsure about using ear candle.

 Preparation

  • Lay down resting your head sideways on a comfortable pillow, placing a small warm wet towel around your ear, covering your hair, eyes and cheek area.
  • Insert the candle through the protective disk provided, filter end first, up to the stop mark. The disk must be used at ALL times for your added protection. If for any reason you do not have a disk then please use a paper plate or some card.
  • Gently place the ear candle vertically in the ear, filter end first, twisting gently to create a seal between the candle and your ear.
  • Be careful not to force the candle too far into your ear.
  • When ready your partner should light the top of the candle and the crackling sound of fire will be heard. Don't be alarmed this is normal. Your partner should hold the candle for the entire process and not walk away or leave you. This will ensure that the candle is held at the required 90 degree vertical angle to the ear. 
  • The candle will shortly burn at a slow steady pace for approx 8-10 minutes, the desired optimum time.
  • When the flame reaches the 'stop mark' your partner should extinguish the candle in a glass of water ready nearby.
  • Have a short rest for a few minutes, turn over and simply repeat for the second ear when ready.
  • After using both candles we highly recommend remaining laid down for 5-10 minutes, the same way you would after a massage. This will significantly enhance the experience and place you in a deep state of relaxation ready for a good nights sleep.

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