do you offer free shipping?

Yes - for all orders, within Australia, over $49, we do not charge for shipping.This is subject to change from time to time.

A flat rate of $7.50 for postage and handling applies per order up to $19.99 within Australia.

A flat rate of $12.75 for postage and handling applies for orders between $20 - $48.99, within Australia.

Overseas? - please refer to the full shipping rates at the bottom of this page for appropriate charges.

can you send my order by express post?

Yes for all orders within Australia, up to a value of $149, express charge will be $15.

Please refer to the table at the bottom of this page for express rates over $149 Orders.

will I receive a tracking number?

You will receive a full tracking number, sent by email within 24hrs of your order, Mon-Fri.

You will be able to track progress online through a link provided to you.

how quickly will my order be packaged and sent?

We package all orders the same day Mon-Fri.

Any orders received after 2pm AWT may be sent the following day, however we try out utmost to dispatch same day at all times.

do I need to be home when my parcel arrives?

No, but should you not be home at the time a card will be left for collection purposes.

We are quite happy to complete any instructions that you notify us of, however leaving parcels by the ‘front door’ is at your own risk.

We do not leave such notes for any ear candle parcels - with extreme heat your goods can be damaged easily.

will you require a signature on arrival?

Yes. If a parcel goes missing any potential claim made to Australia Post will require sight of signature or non-signature.

If there is no signature and the parcel is lost this allows us to pursue the lost item easier.

which delivery services do you use?

We use Australia Post - parcel and express post.

how long will my parcel take to arrive?

Parcel post can take 7-10 working days.

Express post 2-3 days depending on city or country location.

I live in New Zealand, do you deliver to New Zealand?

Yes most certainly. We use International Air mail with tracking.

Please refer to the full rates listed at the bottom of this page.

I live in the Uk, do you deliver to UK or anywhere overseas?

We have a large name of customers based in the UK who regularly purchase online through this site.

Our shipping costs are very reasonable and coupled with the ability to bulk purchase smart customers can save big time!

Australia

Free Shipping for all orders over $49
$7.50 for orders up to $19.99 within Australia.
$12.75 for orders $20 - $48.99, within Australia.
Australia Post Tracking on all orders.


UK

Free Shipping for all orders over £100
£15 Shipping Charge for all orders under $100
We use full tracking to the UK using Australia Post and delivery time is approx 5-7 days.


NZ

Free Shipping for all orders over $52 NZD Equivalent
$16 NZD Equivalent Shipping Charge for all orders under $52
We use Australia Post Air Mail and delivery time is approx 5-7 days.


USA

Free Shipping for all orders over $150 AUS Equivalent
$25 AUS Shipping Charge for all orders under $150
We use Australia Post International Air Mail(No Tracking) and delivery time is approx 5-7 days.


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