To return an item purchased online for a refund, please e-mail firstname.lastname@example.org with your name and the name of the item(s) you will be returning, to let us know. Then post the items within 21 days from the date of the receipt to: Essenzza Health, 1 Corbusier Place, Balcatta, Perth. WA 6021 When returning goods please use a reliable method of postage, as CLIENT is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund.
Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.
A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.
You may exchange your online purchase for a product within 21 days of the invoice date, subject to availability.
If you intend to exchange an item, simply e-mail email@example.com as soon as possible with the style, size and colour you require so we can reserve it for you.
Then place the item(s) unworn and in their original condition in a postpack or box (to protect the original packaging) within 21 days from the date of the receipt, to: Essenzza Health, 1 Corbusier Place, Balcatta, Perth. WA 6021
When returning goods please use a reliable method of postage, as Essenzza Health is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for an exchange. Essenzza Health will cover the cost of the returning parcel, however should you need to replace an item(s) more than once, you will be charged $10 postage to cover return postage.
Exchanged items will only be dispatched on receipt of your parcel. So if you require your item urgently to avoid time delays we suggest you place a new order and request a refund for your initial order.
You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.
If you intend to return a faulty item, please notify firstname.lastname@example.org for advice before returning the item. Goods received will be inspected for manufacturing faults.
Please note that items deemed subject to fair wear and tear will not be accepted as faulty. The customer will be notified and the goods returned to them at their own expense.
Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.
If the goods you receive are not what you ordered please notify email@example.com as soon as possible so we can put things right. A "reply paid" address is available.
At Essenzza Health we understand that sometimes you change your mind about your purchase. So provided you return your purchase to Essenzza Health in its original condition, in its original box and with proof of purchase within 14 days, we will allow you to exchange it for something else or a credit note. A postage fee of $10 will apply to all returns when changing your mind.
At Essenzza Health we continually strive to improve the service we offer our customers. So if you are unhappy with any aspect of our service or product we want to know about it. Please contact us using the e-mail address with your concerns and we will get back to you promptly. firstname.lastname@example.org
We also welcome any positive feedback and ideas that we can pass on to the team and post as testimonials on our website.